Frequently Asked Questions
Find answers to the most common questions about Rare Regalia jewelry, ordering, and our services.
About Our Jewelry
Are your diamonds real?
Yes! Our lab-grown diamonds are 100% real diamonds with identical physical, chemical, and optical properties to mined diamonds. They are certified by GIA and IGI.
What's the difference between lab-grown and natural diamonds?
Lab-grown diamonds are created in controlled laboratory environments while natural diamonds form over billions of years underground. Both are real diamonds with the same properties, but lab-grown are more sustainable and typically cost 20-40% less.
Do you offer custom jewelry?
Yes! We offer custom design services. Contact our design team to discuss your vision, and we'll create a unique piece just for you.
What metals do you use?
We use high-quality metals including 14K and 18K gold (white, yellow, and rose), platinum, and sterling silver. All our metals are ethically sourced.
Ordering & Payment
How do I place an order?
Simply browse our collections, select your preferred item, choose your specifications (size, metal, etc.), and add to cart. Follow the checkout process to complete your order.
What payment methods do you accept?
We accept all major credit cards, debit cards, UPI, net banking, and EMI options. All payments are processed securely through encrypted channels.
Can I pay in installments?
Yes! We offer EMI options through major banks and financial institutions. EMI options are available at checkout for eligible orders.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and work with trusted payment processors to ensure your information is completely secure.
Shipping & Delivery
How long does shipping take?
Ready-to-ship items: 5-7 business days with standard shipping. Express shipping (2-3 days) and overnight shipping (1 day) are also available.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping costs and delivery times vary by destination. Contact us for specific information about your location.
How much does shipping cost?
Standard shipping is free on orders over 25,000. Express shipping costs 500, and overnight shipping costs 1,000.
How do I track my order?
You'll receive a tracking number via email once your order ships. You can track your package using this number on our website or the courier's tracking system.
Returns & Exchanges
What is your return policy?
We offer a 30-day return window for most items. Items must be in original condition with all packaging and documentation. Custom and engraved items are not eligible for return.
How do I return an item?
Contact our customer service team within 30 days of delivery. We'll provide a prepaid return label and instructions for sending your item back safely.
Can I exchange an item?
Yes! We offer exchanges for size, metal type, or different items. We'll ship your new item as soon as we receive your return. No additional shipping charges within India.
How long does it take to process a return?
Once we receive your returned item, refunds are processed within 5-7 business days to your original payment method.
Care & Maintenance
How do I care for my jewelry?
Clean gently with warm soapy water and a soft brush. Store in our provided jewelry box or pouch. Avoid exposure to chemicals, perfumes, and harsh activities while wearing.
Do you offer jewelry cleaning services?
Yes! Bring your Rare Regalia jewelry to us for professional cleaning and inspection. This service is complimentary for our customers.
What does your lifetime warranty cover?
Our lifetime warranty covers manufacturing defects, prong re-tipping, stone tightening, ring resizing (within limits), and rhodium re-plating for white gold pieces.
How often should I have my jewelry inspected?
We recommend annual inspections to check for loose stones, worn prongs, or other maintenance needs. This helps ensure your jewelry stays beautiful and secure.
Sizing & Fit
How do I determine my ring size?
You can visit a local jeweler for professional sizing, use our printable ring sizer, or order our free ring sizer kit. We also offer free resizing within 30 days of purchase.
Can you resize my ring later?
Yes! Ring resizing is covered under our lifetime warranty within reasonable limits. Contact us to arrange resizing services.
What if my jewelry doesn't fit properly?
Contact us immediately if your jewelry doesn't fit. We offer free sizing adjustments within 30 days of purchase for most items.
Do you offer half sizes?
Yes, we offer half sizes for rings and can accommodate quarter sizes upon request for the perfect fit.
Still Have Questions?
Our customer service team is here to help with any additional questions you may have.