Terms & Conditions
Please read these terms and conditions carefully before using our services or making a purchase.
Last updated: January 1, 2024
Agreement to Terms
By accessing or using Rare Regalia services, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you may not use our services.
Definitions
In these terms and conditions:
- "Company" refers to Rare Regalia, LLC
- "Services" includes our website, products, consultations, and all related services
- "You" refers to the individual or entity accessing our services
- "Products" refers to jewelry, gemstones, and related items we sell
- "Website" refers to rareregalia.com and associated domains
Use of Services
Eligibility
To use our services, you must:
- Be at least 18 years of age or have parental/guardian consent
- Have the legal capacity to enter into binding agreements
- Provide accurate and complete information
- Comply with all applicable laws and regulations
- Not be prohibited from using our services under applicable law
Account Registration
When creating an account, you agree to:
- Provide true, accurate, current, and complete information
- Maintain and update your information to keep it accurate
- Maintain the security and confidentiality of your login credentials
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use
Prohibited Uses
You may not use our services to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit harmful, offensive, or inappropriate content
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of our services
- Use automated systems to access our website without permission
Products and Pricing
Product Information
We strive to provide accurate product descriptions, but:
- Colors may vary due to display settings and photography
- Dimensions are approximate and may vary slightly
- Natural variations in gemstones are expected and not defects
- Custom pieces may differ from initial designs due to material properties
- We reserve the right to correct errors in product information
Pricing and Availability
Pricing Terms
- All prices are in USD unless otherwise specified
- Prices are subject to change without notice
- Quoted prices are valid for 30 days unless otherwise stated
- Custom jewelry quotes are valid for 60 days
- We reserve the right to limit quantities
Gemstone Grading
Gemstone grades and characteristics are based on:
- Independent laboratory certifications when available
- Our gemologists' professional assessments
- Industry-standard grading practices
- Natural variation expectations for each gemstone type
Orders and Payment
Order Process
When you place an order:
- Your order constitutes an offer to purchase
- We will send an order confirmation (not acceptance)
- We reserve the right to accept or decline any order
- Order acceptance occurs when we ship your item or confirm production start
- We may require additional verification for large orders
Payment Terms
| Order Type | Payment Schedule | Terms |
|---|---|---|
| In-Stock Items | Full payment at order | Immediate processing |
| Custom Jewelry | 50% deposit, 50% before shipping | 4-8 week production |
| Special Orders | Varies by item | Specified in order confirmation |
| High-Value Items | Wire transfer required | Items over $25,000 |
Accepted Payment Methods
- Credit Cards: Visa, MasterCard, American Express, Discover
- Digital Payments: PayPal, Apple Pay, Google Pay
- Bank Transfers: Wire transfers for high-value purchases
- Financing: Third-party financing options available
- Cryptocurrency: Bitcoin and select cryptocurrencies (by arrangement)
Shipping and Delivery
Shipping Policies
Our shipping terms include:
- Free shipping on orders over $1,000 within the continental US
- Expedited shipping available for additional cost
- International shipping subject to customs and duties
- Signature required for all jewelry deliveries
- Insurance included on all shipments
Delivery Timeframes
Standard Delivery Times
- In-Stock Items: 1-3 business days processing, 2-5 days shipping
- Custom Jewelry: 4-8 weeks production, plus shipping time
- Engraving Services: Add 3-5 business days
- Resizing: 5-10 business days depending on complexity
- International Orders: Additional 1-2 weeks for customs clearance
Risk of Loss
Title and risk of loss pass to you upon delivery to the shipping carrier. We maintain insurance on all shipments to protect against loss or damage during transit.
Returns and Exchanges
Return Policy
You may return items subject to the following conditions:
- Time Limit: 30 days from delivery date
- Condition: Items must be in original, unworn condition
- Packaging: All original packaging, certificates, and documentation required
- Authorization: Return authorization required before shipping
- Inspection: Items subject to inspection upon return
Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalized jewelry
- Engraved items
- Resized rings
- Items worn or showing signs of wear
- Special order items
Refund Process
Approved returns will be processed as follows:
- Inspection within 5 business days of receipt
- Refund to original payment method within 10 business days
- Original shipping charges are non-refundable
- Return shipping at customer expense unless item is defective
- Restocking fee may apply to certain items
Warranties and Guarantees
Limited Warranty
We provide the following warranties:
| Item Type | Warranty Period | Coverage |
|---|---|---|
| Craftsmanship | Lifetime | Manufacturing defects |
| Gemstone Setting | 1 Year | Loose stones from normal wear |
| Metal Quality | Lifetime | Metal purity and composition |
| Watch Movements | 2 Years | Mechanical functionality |
Warranty Exclusions
Our warranty does not cover:
- Normal wear and tear
- Damage from misuse or accidents
- Modifications by third parties
- Exposure to chemicals or extreme conditions
- Loss or theft
Intellectual Property
Our Rights
All content on our website and in our materials is protected by intellectual property laws:
- Trademarks: Rare Regalia name, logo, and designs
- Copyrights: Website content, images, and descriptions
- Design Rights: Original jewelry designs and patterns
- Trade Secrets: Manufacturing processes and techniques
Limited License
We grant you a limited, non-exclusive license to:
- Access and use our website for personal, non-commercial purposes
- Download product images for personal reference
- Share links to our products on social media
Limitation of Liability
Disclaimer
To the maximum extent permitted by law:
- Our services are provided "as is" without warranties
- We disclaim all implied warranties of merchantability and fitness
- We do not warrant uninterrupted or error-free service
- Natural variations in gemstones are not defects
Limitation of Damages
Liability Limits
Our total liability for any claim related to our services will not exceed:
- The amount paid by you for the specific item or service in question
- $100 for general website or service issues
- We are not liable for indirect, incidental, or consequential damages
- We are not liable for lost profits, data, or business interruption
Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of any third-party rights.
Dispute Resolution
Governing Law
These terms are governed by the laws of the State of New York, without regard to conflict of law principles.
Arbitration Agreement
Any disputes arising from these terms or our services will be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules.
Class Action Waiver
You agree that any arbitration will be limited to the dispute between you and us individually. You waive any right to participate in class action lawsuits or class-wide arbitrations.
Termination
Termination Rights
We may terminate or suspend your access to our services:
- Immediately for violation of these terms
- For suspected fraudulent activity
- Upon closure of your account
- At our discretion with reasonable notice
Effect of Termination
Upon termination:
- Your right to use our services ceases immediately
- Outstanding orders may be completed or cancelled at our discretion
- Warranty obligations on delivered items remain in effect
- These terms continue to apply to past transactions
Miscellaneous
Severability
If any provision of these terms is found unenforceable, the remaining provisions will continue in full force and effect.
Entire Agreement
These terms constitute the entire agreement between you and us regarding our services, superseding any prior agreements or understandings.
Amendments
We may modify these terms at any time by posting updated terms on our website. Your continued use of our services constitutes acceptance of the modified terms.
Assignment
You may not assign your rights or obligations under these terms. We may assign our rights and obligations to any party without restriction.
Contact Information
Legal Inquiries
For questions about these terms and conditions or legal matters:
Legal Department: legal@rareregalia.com
Phone: +1 (555) 123-4567
Address: Rare Regalia Legal Department
123 Luxury Lane, Suite 100
New York, NY 10001
Business Hours: Monday - Friday, 9AM - 5PM EST
